Your Safari Privacy Notice
This is the privacy notice of Your Safari Limited. In
this document, "we", "our", or "us" refer to Your
We are company number 06673386 registered in The United
Our registered office is at 82 High Street, Tenterden,
Kent. TN30 6JG
1. This is a notice to inform you of our
policy about all information that we record about you. It sets out the
conditions under which we may process any information that we collect from you,
or that you provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the context of the
law and this notice, “process” means collect, store, transfer, use or otherwise
act on information.
2. We regret that if there are one or
more points below with which you are not happy, your only recourse is to leave
our website immediately.
3. We take seriously the protection of
your privacy and confidentiality. We understand that all visitors to our
website are entitled to know that their personal data will not be used for any
purpose unintended by them, and will not accidentally fall into the hands of a
4. We undertake to preserve the
confidentiality of all information you provide to us, and hope that you
5. Our policy complies with UK law
accordingly implemented, including that required by the EU General Data
Protection Regulation (GDPR).
6. The law requires us to tell you about
your rights and our obligations to you in regards to the processing and control
of your personal data. We do this now, by requesting that you read the
information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not
share, or sell, or disclose to a third party, any information collected through
The bases on which we process information about you
The law requires us to determine under which of six defined
bases we process different categories of your personal information, and to
notify you of the basis for each category.
If a basis on which we process your personal information is
no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall
notify you of the change and of any new basis under which we have determined
that we can continue to process your information.
1. Information we process because we have
a contractual obligation with you.
When you subscribe to our mailing list on our website, buy
a product or service from us, or otherwise agree to our terms and conditions, a
contract is formed between you and us.
In order to carry out our obligations under that contract
we must process the information you give us. Some of this information may be
We may use it in order to:
1.1. verify your identity for security
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and
advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a
contract between us, or that you have requested we use the information before
we enter into a legal contract.
Additionally, we may aggregate this information in a
general way and use it to provide class information, for example to monitor our
performance with respect to a particular service we provide. If we use it for
this purpose, you as an individual will not be personally identifiable.
2. Information we process with your
Through certain actions when otherwise there is no
contractual relationship between us, such as when you browse our website or ask
us to provide you more information about our business, including information
about our products and services, you provide your consent to us to
process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent
to process this information, for example, by asking you to agree to our use of
Sometimes you might give your consent implicitly, such as
when you send us a message by e-mail to which you would reasonably expect us to
Except where you have consented to our use of your
information for a specific purpose, we do not use your information in any way
that would identify you personally. We may aggregate it in a general way and
use it to provide class information, for example to monitor the performance of
a particular page on our website.
We continue to process your information on this basis until
you withdraw your consent or it can be reasonably assumed that your consent no
You may withdraw your consent at any time by instructing us
by Email at this address email@example.com
3. Information we process for the
purposes of legitimate interests.
We may process information on the basis there is a
legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do
after having given careful consideration to:
• whether the same objective could be
achieved through other means
• whether processing (or not processing)
might cause you harm
• whether you would expect us to process
your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the
• record-keeping for the proper and
necessary administration of our Tours and Holidays
• responding to unsolicited communication
from you to which we believe you would expect a response
• protecting and asserting the legal
rights of any party
• insuring against or obtaining
professional advice that is required to manage organisational or business risk
• protecting your interests where we
believe we have a duty to do so
4. Information we process because we have
a legal obligation.
We are subject to the law like everyone else. Sometimes, we
must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to
legal authorities if they so request or if they have the proper authorisation
such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us.
5. Information provided on the
understanding that it will be shared with a third party.
Our website and Social Media Accounts allows you to
post information with a view to that information being read, copied,
downloaded, or used by other people.
5.1. posting a message our forum
5.2. tagging an image
5.3. clicking on an icon next to another
visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy
yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow
it to be displayed or shared.
We do store it, and we reserve a right to use it in the
future in any way we decide.
Once your information enters the public domain, we have no
control over what any individual third party may do with it. We accept no
responsibility for their actions at any time.
Provided your request is reasonable and there is no legal
basis for us to retain it, then at our discretion we may agree to your request
to delete personal information that you have posted. You can make a request by
contacting us at firstname.lastname@example.org
6. Complaints regarding content on our
We attempt to moderate user generated content, but we are
not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we
shall investigate your complaint.
If we feel it is justified or if we believe the law
requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a
judgment as to whose right will be obstructed: yours, or that of the person who
posted the content that offends you.
If we think your complaint is vexatious or without any
basis, we shall not correspond with you about it.
7. Information relating to your method of
At the point of payment, We use a secure page on the
website of First Direct Sage Pay. That page is not branded to look like a page
on our website, and it is not controlled by us.
8. Information about your Bank Transfer
When you agree to send us a Bank Transfer arrangement, the
information you give to us is passed to our own bank Metro Bank for processing
according to our instructions. We do NOT keep a copy.
9. Job application and employment
If you send us information in connection with a job
application, we may keep it for up to one year in case we decide to contact you
at a later date.
If we employ you, we collect information about you and your
work from time to time throughout the period of your employment. This
information will be used only for purposes directly relevant to your
employment. After your employment has ended, we will keep your file for six
years before destroying or deleting it.
10. Sending a message to our support team
When you contact us, whether by telephone, through our
website or by e-mail, we collect the data you have given to us in order to
reply with the information you need.
We record your request and our reply in order to increase
the efficiency of our Business
We keep personally identifiable information associated with
your message, such as your name and email address so as to be able to track our
communications with you to provide a high quality service.
When we receive a complaint, we record all the information
you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some
other person, we may decide to give to that other person some of the
information contained in your complaint. We do this as infrequently as
possible, but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.
We may also compile statistics showing information obtained
from this source to assess the level of service we provide, but not in a way
that could identify you or any other person.
12. Affiliate and business partner
This is information given to us by you in your capacity as
an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred
to us, and to credit to you commission due for such referrals. It also includes
information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the
information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate
Use of information we collect through automated systems
when you visit our website
Cookies are small text files that are placed on your
computer's hard drive by your web browser when you visit any website. They
allow information gathered on one web page to be stored until it is needed for
use on another, allowing a website to provide you with a personalised
experience and the website owner with statistics about how you use the website
so that it can be improved.
Some cookies may last for a defined period of time, such as
one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose.
It also should allow you to prevent or limit their use.
operates on our servers, and by software operated by third parties whose
services we use.
When you first visit our website, we ask you whether you
for your visit except to record that you have not consented to their use for
any other purpose.
through your browser settings, you will not be able to use all the
functionality of our website.
13.1. to track how you use our website
13.2. to record whether you have seen
specific messages we display on our website
13.3. to keep you signed in our site
13.4. to record your answers to surveys
and questionnaires on our site while you complete them
13.5. to record the conversation thread
during a live chat with our support team
We provide more information about the cookies we use in our
14. Personal identifiers from your
Requests by your web browser to our servers for web pages
and other content on our website are recorded.
We record information such as your geographical location,
your Internet service provider and your IP address. We also record information
about the software you are using to browse our website, such as the type of
computer or device and the screen resolution.
We use this information in aggregate to assess the
popularity of the WebPages on our website and how we perform in providing
content to you.
If combined with other information we know about you from
previous visits, the data possibly could be used to identify you personally,
even if you are not signed in to our website.
15. Our use of re-marketing
Re-marketing involves placing a cookie on your computer
when you browse our website in order to be able to serve to you an advert for
our products or services when you visit some other website.
We may use a third party to provide us with re-marketing
services from time to time. If so, then if you have consented to our use of
cookies, you may see advertisements for our products and services on other
Disclosure and sharing of your information.
16. Information we obtain from third
Although we do not disclose your personal information to
any third party (except as set out in this notice), we sometimes receive data
that is indirectly made up from your personal information from third parties
whose services we use.
No such information is personally identifiable to you.
17. Third party advertising on our
Third parties may advertise on our website. In doing so,
those parties, their agents or other companies working for them may use
technology that automatically collects information about you when their
advertisement is displayed on our website.
They may also use other technology such as cookies or
We do not have control over these technologies or the data
that these parties obtain. Accordingly, this privacy notice does not cover the
information practices of these third parties.
18. Credit reference
To assist in combating fraud, we share information with
credit reference agencies, so far as it relates to clients or customers who
instruct their credit card issuer to cancel payment to us without having first
provided an acceptable reason to us and given us the opportunity to refund
19. Data may be processed outside the
Our websites are hosted worldwide.
We may also use outsourced services in countries outside
the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other
country could be processed outside the European Union.
For example, some of the software our website uses may have
been developed in the United States of America or in Australia.
We use the following safeguards with respect to data
transferred outside the European Union:
19.1. the processor is within the same
corporate group as our business or organisation and abides by the same binding
corporate rules regarding data processing.
19.2. the data protection clauses in our
contracts with data processors include transfer clauses written by or approved
by a supervisory authority in the European Union, specifically that in the
country of the United Kingdom.
19.3. we comply with a code of conduct
approved by a supervisory authority in the European Union, specifically that in
the country of the United Kingdom.
19.4. we are certified under an approved
certification mechanism as provided for in the GDPR
19.5. both our organisation and the
processor are public authorities between whom there is either a legally binding
agreement or administrative arrangements approved by a supervisory authority in
the European Union relating to protection of your information
Access to your own information
20. Access to your personal information
20.1. At any time you may review or
update personally identifiable information that we hold about you, by signing
in to your account on our website.
20.2. To obtain a copy of any information
that is not provided on our website you may send us a request at
20.3. After receiving the request, we
will tell you when we expect to provide you with the information, and whether
we require any fee for providing it to you.
21. Removal of your information
If you wish us to remove personally identifiable
information from our website, you may contact us at email@example.com This
may limit the service we can provide to you.
22. Verification of your information
When we receive any request to access, edit or delete
personal identifiable information we shall first take reasonable steps to
verify your identity before granting you access or otherwise taking any action.
This is important to safeguard your information.
23. Use of site by children
We do not market to Children.
24. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify
our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can
check that it is done so using SSL by looking for a closed padlock symbol or
other trust mark in your browser’s URL bar or toolbar
25. How you can complain
25.1. If you are not happy with our
address is firstname.lastname@example.org.
25.2. If a dispute is not settled then we
hope you will agree to attempt to resolve it by engaging in good faith with us
in a process of mediation or arbitration.
25.3. If you are in any way dissatisfied
about how we process your personal information, you have a right to lodge a
complaint with the Information Commissioner's Office. This can be done at
26. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we
keep your personal information only for as long as required by us:
26.1. to provide you with the services
you have requested;
26.2. to comply with other law, including
for the period demanded by our tax authorities;
26.3. to support a claim or defence in
27. Compliance with the law
the law of every country or legal jurisdiction in which we aim to do business.
If you think it fails to satisfy the law of your jurisdiction, we should like
to hear from you.
However, ultimately it is your choice as to whether you
wish to use our website.
We may update this privacy notice from time to time as
necessary. The terms that apply to you are those posted here on our website on
the day you use our website. We advise you to print a copy for your records.
please contact us at email@example.com or by post Your Safari Ltd, Zealds House 49 Church Street Wye Kent. TN25 5BL